How to Access and Resend Ticket Purchase Receipts

When someone purchases tickets, they automatically receive two emails:

• One with their tickets attached as PDFs
• A separate receipt confirming the purchase
  

If a purchaser cannot find their receipt, first ask them to check their spam or junk folder. If they still cannot locate it, you can resend a receipt through your payment processor.

Stripe:

1. Log in to your Stripe Dashboard.
2. Go to Payments and locate the correct transaction.
3. Click on the payment.
4. Select Send receipt or Resend receipt.
5. Confirm the recipient’s email address, then send.

Authorize.net:

1. Log in to your Authorize.net account.
2. Search for the transaction using the customer name, date, or transaction ID.
3. Once located, select the option to Email receipt or download and forward it manually.

👉 Note: ParadeSmart cannot access your Stripe or Authorize.net accounts, so this step must be completed by your team.