Troubleshooting & Support
Reset Button
Last Updated: October 27, 2025The reset button is inside your app, located near the login button, clears some of the saved info and refreshes cache in the app. What is Deleted? This reset button deletes all LOCAL information. This means it is deleting information that is saved on the individual device, and never uploaded to the ParadeSmart servers. It...
Builder & Staff Training
Last Updated: October 27, 2025How to Scan & Monitor Tickets Find a printable version of these instructions here. Helpful Notes: Ticket Scanning Instructions Scan Statistics Instructions
Accessing Previous Events
Last Updated: September 29, 2025ParadeSmart Manager History You can go back and work in the web manager from a different event or year. This is useful to access previous reports, tickets, ad click counts, look at your old content, make necessary tweaks, etc. WARNING You must make sure to switch back to the correct year (even if you close...
Find or Changing a Home’s Builder Account
Last Updated: September 29, 2025Sometimes the wrong builder account is assigned to a home. If you need to find or update that builder, follow these steps. To double-check the change, go to the desired builder’s profile, click Show Advanced Options, and you should see the updated home listed under that profile.