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Temporary Tickets

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Every client has the ability to set up “Temporary Tickets.” that are scannable only within a specified time window.

What is a Temporary Ticket? #

Temporary tickets are a ticket type that include Scan Start Date and Scan End Date settings. These settings control when a ticket can be scanned successfully. If a ticket is scanned outside the date range, the scanner will show an error.

This setting does not control when the ticket is for sale.

Why Offer Temporary Tickets? #

Some common uses for temporary tickets include VIP events, Premiere Parties, Sponsor/Influencer tickets, or any ticket that should only scan during a specific time window.

How to set scannable dates #

  1. Log in to the ParadeSmart Manager.
  2. Go to Tickets → Ticket Types.
  3. Click the ticket name (or edit).
  4. Set:
    • Scan Start Date = first day the ticket can be scanned
    • Scan End Date = last day the ticket can be scanned
  5. Confirm the ticket type is Active (so it can be purchased).
  6. Click Save.

Ticket with scannable dates set:

Where to edit scannable ticket dates in the specific ticket:

Notes / tips #

  • If Scan Start/End are blank, the ticket can scan any time (as long as the event is Active).
  • Keep special-event only tickets (VIP, parties, etc.) as separate ticket types so they can have their own scan window.
  • Always do a quick test scan before the event.

Troubleshooting #

  • Error when scanning: Confirm the ticket has today’s date within the scan window while scanning.
  • Ticket should scan anytime: Clear both scan date fields and Save.
  • VIP isn’t scanning but general admission is: Make sure you’re scanning the correct ticket type.
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